Bilingual Client Service Representative (Bengali/Hindu/Urdu) Job at 24HRPO, New York, NY

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  • 24HRPO
  • New York, NY

Job Description

🌟 We're Hiring: Bilingual Client Service Representative (Bengali/Hindu/Urdu)! 🌟

We are seeking a dedicated and  Bilingual Client Service Representative to provide exceptional customer support to our diverse client base. The ideal candidate will be fluent in English and one or more of the following languages: Bengali, Hindi, and/or Urdu , with a passion for helping clients resolve their needs efficiently and professionally.

📍 Location: New York City, United States
⏰ Work Mode:  100% remote
💼 Role: Bilingual Client Service Representative
💵 Pay: $18.00/hour

What You'll Do:

  • Handle inbound calls regarding enrollment services
  • Educate consumers on managed care options and assist with health plan selection
  • Process enrollment and disenrollment forms accurately
  • Perform mailroom support tasks as needed
  • Document and track all consumer interactions in internal systems
  • Escalate issues or complex inquiries to appropriate personnel
  • Provide Bengali/Hindu/Urdu-English interpretation as needed
  • Participate in training sessions and stay up to date with program policies

What We're Looking For:
✅ Must reside in an East Coast state of the U.S. (New York preferred)
✅ High school diploma or equivalent (post-secondary education is a plus)
✅ Proficiency in English and one or more of the following languages: Bengali, Hindu, or Urdu (spoken and written)
✅ At least 2 years of customer service or human services experience
✅ Ability to type at a minimum of 35 words per minute
✅ Proficiency using multiple systems and working in a fast-paced, remote environment

Preferred:
✅ Previous experience in a call center or contact center environment
✅ Familiarity with Medicaid, managed care, or similar healthcare support programs


💻 Remote Work & Equipment Requirements: This is a fully remote position. All applicants must have access to the following:

  • A Windows 10 PC or macOS Catalina (10.15) or newer
  • A USB-wired headset with a microphone (Bluetooth headsets are not supported)
  • A reliable high-speed internet connection (minimum 25 Mbps download / 5 Mbps upload)
  • A private, quiet, and distraction-free workspace
  • Capability to work efficiently using dual monitors or multitask across systems
We are an Equal Opportunity Employer. All qualified applicants, including those fluent in Bengali, Hindu, or Urdu, are encouraged to apply. Language proficiency is essential for this role.

Ready to make an impact? 🚀 Apply now and let's grow together!

Job Tags

Permanent employment, Remote work,

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