Job Description

Job Description

Job Description

The Legacy Resort Hotel & Spa is hiring on-call Massage Therapists. This position is responsible for providing consistent professional spa massage and body treatments compliant with spa protocols and accepted practices to create a relaxing environment to meet the needs of guests. This position requires a thorough knowledge of various massage modalities, a general understanding of body treatments, and a willingness to train in our spa’s specific massage and body treatment offerings. Qualified individuals must communicate well and can learn and retain information about our products and services to effectively provide wellness solutions to meet our guest’s needs. Requires current certification from the California Massage Therapy Council (CAMTC) and compliance with company policies and applicable state regulations. This position may have access to sensitive client and company information which requires confidentiality.

PRIMARY RESPONSIBILITIES:

• Uses comprehensive knowledge of various massage modalities and general understanding of body treatments, evaluates clients by conducting various motion and muscle testing and suggest treatment plans in accordance with the Spa’s specific massage and body healing offerings.

• Performs consecutive 50 (up to 120 minutes if capable) minute quality massage therapy sessions and deep tissue work within the scope of training and utilizing draping protocols.

• Completes prep work, correctly clean and restock room as necessary upholding the standards of hygiene and sterilization as directed by law and the Spa’s policies and procedures to maintain a clean and sanitized work environment.

• Handles guests’ queries and concerns efficiently and politely and provide exact, suitable, and instant responses to all request by guests.

• Possess the aptitude to work with no direct supervision and maintain a constructive attitude to add to quality work environment. 

• Maintains guest/client schedule and maintain records of clients and services provided.

• Orders and maintains linens and creams.

• Practices healthcare protocol and maintains physical fitness.

• Properly care for tools and use proper amounts of manufactured goods to assist with cost controls.

• Generates new clientele through promoting guest/client referral and guest pass programs, promotions and/or discounts. 

• Regularly present at, take part in and support training and staff meeting for the Spa.

• Helps in all areas of spa operation as requested.

• Executes professional boundaries and does not engage in dual relationships with clients.

• Communicates to management any and all occurrences connecting staff or guests/clients in the Spa that require notice.

• Efficiently inform and teach guests concerning specific wellness concerns.

• Demonstrates a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Reports any unusual occurrences and/or requests to the Spa Manager.

ADDITIONAL RESPONSIBILITIES:

Our hotel’s primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency and attention to detail — all team members are evaluated against this standard. A hotel operates 365 days a year, 24 hours a day. During the course of your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas. 

QUALIFICATIONS:

• High School Diploma or General Education Diploma required.

• California Massage Therapy Council (CAMTC) certification preferred.

• Continuing education as required to maintain certification and industry standards is preferred.

• Minimum two-years experience providing massage services in a high-end salon or luxury spa environment preferred.

• Proficient in all components of massage therapy, i.e., anatomy, physiology, body mechanics and various types of massage required.

• First Aid, CPR and defibrillator certifications preferred.

COMPETENCIES:

• Must be able to stand for an entire shift.

• Physically capable of using the required equipment and/or tools specific to position.

• Commitment to quality and exceptional customer service.

• Ability to make individuals feel welcomed relaxed and cared for.

• Requires excellent verbal communication skills; must be able to communicate in English.

• Ability to speak additional languages is a plus.

HOURS OF WORK:

Must work the assigned schedule, which can vary from week to week and may include weekends and holidays. A flexible schedule is required to adjust to the changing needs of business operations and guest services.

OTHER DUTIES:  
The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list. Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor’s designee. Duties and responsibilities may change at any time with or without advance notice.

The Legacy Center Campus is a one-stop destination for Mission Valley's newest and most beautiful hotel, restaurant, two theaters, amazing spa, and retail.

Company Description

The Legacy Center Campus is a one-stop destination for Mission Valley's newest and most beautiful hotel, restaurant, two theaters, amazing spa, and retail.

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