Job Description

Job Description

Job Description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

We seek an effective Senior Manager who enjoys motivating their team and applying creative problem-solving. This professional will have strong customer service skills, a knack for crunching numbers, and a willingness to lead by example. Importantly, the individual will ensure that every interaction is a meaningful one.

What you’ll do

• Deliver on Our Promise by ensuring every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems.
• Utilize the SP+ cutting-edge suite of technology solutions to best serve our clients and customers’ needs.
• Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours."
• Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement).
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.

Qualifications

What you need

• At least five years of management experience.
• 4-year College/University degree preferred.
• Proven ability to lead and motivate team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience creating and maintaining budgets.
• Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.

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