Front Desk Agent Job at Comfort Inn Laurel - Fort Meade, Laurel, MD

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  • Comfort Inn Laurel - Fort Meade
  • Laurel, MD

Job Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities:

  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
  • Welcome guests warmly, determine their needs, and manage the registration process.
  • Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Balance cash at the end of each shift and generate reports for the next shift.
Qualifications:
  • Strong customer service skills with a guest-focused approach.
  • Availability to work flexible schedules, including weekends and holidays.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Experience in hospitality or customer service is preferred but not required.
About Company: Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

Job Tags

Flexible hours, Shift work,

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