Job Description

PCC (Client Care Specialist)
Customer Care – Sandy Springs, GA – Full Time 

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. We are seeking a Client Care Specialist for our Atlanta-Sandy Springs, GA office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But that’s just the beginning! This is an entry level role with opportunity to promote into leadership or other roles within a rapidly growing healthcare organization.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

*Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment). 

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Potential to move into other departments, including clinic-based positions
• Insurance benefits (Medical, Dental, Vision) – 90% of premiums covered by Serenity Healthcare
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options
• Access to corporate onsite gym, game room and other amenities
• Open to full or part time – multiple shifts available

Responsibilities

• Connecting with patients via phone
• Help solve problems and educate patients about TMS and Ketamine
• Coordinate with clinics for patient care
• Other relevant duties as needed

Qualifications

• High School Diploma/ GED
• Strong customer service mindset
• Previous experience in customer service required
• Excellent verbal and written communication, and basic math skills.
• Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us 

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]

Job Tags

Holiday work, Full time, Part time, Shift work,

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