Job Description

Prime Hospitality Group is a curated collection of brands — spanning upscale restaurants, bars, and hotels. PHG is a family-owned business founded and led by husband-and-wife entrepreneurs, Ryan and Kristy Rans. As passionate service experts, Ryan and Kristy are committed to delivering best-in-class hospitality and creating an inspiring work culture. Through their leadership and dedication, PHG is an environment that fosters professional growth and continually challenges its team to reach their full potential.

Every PHG team member is guided by the company’s five core values; demand for excellence, passion for hospitality, hunger to grow, unwavering commitment, and desire to win. In addition to their stellar service caliber, PHG stays on the cutting edge of technology and strives for greater sustainability. As Prime Hospitality Group continues to grow, the team stays fresh in its approach and remains dedicated to maintaining impeccable standards when it comes to quality.

POSITION SUMMARY:

The Exchange is a stylish whiskey and craft cocktail bar stocked with hundreds of the best whiskeys from all over the world — with locations in South Bend, Indiana and Mass. Ave, in the heart of Indianapolis.

Under the direction of the Bar Manager the Bartender prepare and serve all soft drink, alcoholic beverages, and wine according to all Exchange specifications, recipes, and procedures to provide a dining experience that meets or exceeds guests’ expectations.

ESSENTIAL JOB FUNCTIONS (Key Tasks and Responsibilities):

Demand for Excellence

• Reports to work as indicated on the work schedule. Practices positive personal hygiene and cleanliness habits during all work shifts.

• Assists with curating the whiskey and spirits list.

• Correctly sets-up bar and completes all opening/sitework duties to include: cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.

Passion for Hospitality

• Schedule and coordinate all weekly events and assist with local marketing.

• Mixes and serves alcoholic and non-alcoholic beverages for bar guests while adhering to all The Exchange specifications, recipes, and procedures.

• Greets all bar guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.

• Takes, records, and rings all food and beverage items ordered by bar guests.

• Observes bar guests to ensure that guests are satisfied with food, beverages, and service; immediately recognizes and responds to any guest’s needs and/or requests.

Hunger to Grow

• Adheres to and complies with all state/local liquor laws and RCSH policies regarding the service of alcoholic beverages.

Unwavering Commitment

• Correctly sets-up bar and completes all opening/sitework duties to include: cleaning, stocking, checking and achieving par levels, making bulk recipes and preparing all items for the bar.

• Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to The Exchange standards.

Desire to Win

• Orders, requisitions, and stocks all liquor, beverage and other bar supplies according to procedures established by The Exchange.

• Practices teamwork by assisting fellow employees whenever possible, to enhance our guests’ experience.

PHYSICAL DEMANDS (Minimum qualifications needed to perform essential job functions):

• Must be able to lift, handle and carry beverage items, supplies, glass racks, smallwares and equipment weighing up to 50 pounds.

• Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.

• Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length.

• Must be able to communicate effectively and listen attentively to supervisors, employees and guests.

REQUIRED SKILLS/ABILITIES

• Highschool diploma or G.E.D,

• Must maintain a current valid permit to serve alcohol as required by the State for which services are provided

• Prior restaurant hospitality experience,

• Attention to Detail: Proven ability accomplish a task with concern for accuracy in all the areas involved, monitoring, and checking work or information and plans, organizing time and resources efficiently, and following up with others to ensure commitments have been fulfilled,

• Beverage Service Aptitude: advanced knowledge of wide variety of craft cocktails, spirits, and wine, with the ability to apply such knowledge to craft a cocktail; present, open and pour wine; and guide a guest in the decision making process based on a guest’s likes, dislikes and price point while applying upselling techniques, as well as familiarity with responsible serving requirements, point-of-sale systems, tracking of inventory and ordering to maintain a fully stocked bar and wine reserves.

• Collaboration/Teamwork: Proven ability to successfully work toward a common goal with others, including actively listening to others, taking responsibility for mistakes, and respecting the diversity of your colleagues,

• Communication: Proven ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. The ability to deliver information in person, in writing, and in a digital world,

• Customer Focus: Proven ability to gain insight into customer needs, identifying opportunities that benefit the customer, building and delivering solutions to meet customer expectations and establishing and maintaining loyal customer relationships,

• Problem Solver: Proven ability to solve problems by analyzing situations and apply critical thinking in order to resolve problems and decide on courses of action and implement the solutions developed in order to overcome problems and constraints,

• Must successfully complete restaurant training program.

WORK AUTHORIZATION REQUIREMENTS

Authorized to work in the United States of America.

AFFIRMATIVE ACTION/EEO STATEMENT

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment of essential job functions. This information contained herein does not constitute a contract, express or implied.

The Exchange is a stylish whiskey and craft cocktail bar stocked with hundreds of the best whiskeys from all over the world — with locations in South Bend, Indiana, and Mass. Ave, in the heart of Indianapolis.
Explore career opportunities with our team.

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