Job Description
Background
- Client is seeking an Applications Development Expert to provide 40 hours per week on the development of a Customer Relationship Management (CRM) Tool through Microsoft Dynamics.
- The position will be responsible for designing and building the tool based on the requirements provided by the Department
- The position will also be responsible for training client employees on the use and development of the Microsoft Dynamics platform
Duties and Responsibilities
- Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
- Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
- Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development
- Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
- Develops and implements, and trains others to develop in Microsoft Dynamics.
- Helps gather and document requirements from non-technical business users.
- Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
- Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
- Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
- Prototypes and demos recommended solutions for users.
- Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
- Provide ongoing technical support and training for end-users.
- Perform regular quality assurance and testing to ensure the solution meets the needs.
- Assist with the project planning, scheduling and deployment of the new CRM features
Minimum Qualifications/Skill Sets
- Education: Bachelor s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
- 7 years of experience in IT industry
- 3 years of experience as a technical expert in an IT organization
- 3 years of experience developing in Microsoft Dynamics
- Proficiency in Microsoft Dynamics 365 CRM Development and customization
- Experience with JavaScript, C#, .NET, and Web Services
- Knowledge of Dynamics 365 APIs and SDKs
- Understanding of Customer Relationship Management solutions
- Experience with SQL, database management and data migration techniques
- Strong communication skills and ability to work in a team environment
- Problem solving skills
Preferred Qualifications/Skill Sets
- Master s Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
- Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
- Strong understanding of CRM data modelling, workflows, and user interface customization
- Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
- Familiarity with Microsoft SharePoint.
Job Tags
Work experience placement,