Job Description

Are you a tech-savvy innovator, looking to work and be a part of what’s new and next in video and streaming? Are you capable of leading teams with limited supervision to meet deadlines? Does the opportunity to work for a company that provides video services to millions of Americans excite you? If so, join our Video Support team.

Our Technology Operations groups engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION

As an Advanced Video Engineer III, under limited supervision, you will be responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Design, implement, monitor, enhance and troubleshoot systems in assigned areas. Work closely with Headend operations staff on system design and configuration.

WHAT OUR SYSTEMS ENGINEERS ENJOY THE MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
• Work with Engineering to design and test system designs.
• Develop, design and implement electronic systems including audio, video and other multimedia equipment.
• Analyze and evaluate new or improved electronic components.
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
• Work with the field on the implementation of network related projects and other standardization efforts.
• Work with vendors and Engineering to resolve issues and design flaws.
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
• Develop problem resolution procedures required to meet serviceability requirements.
• Function as lead level and provide technical guidance and assistance to other support teams across enterprise.
• Provide mentoring to associated staff as needed.
• Perform other duties as requested by supervisor.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand and follow company policies.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • Seven (7+) years of video networking technologies experience
  • Expert Knowledge of IP and MPEG Protocol Analyzers
  • Project management
• Education:
  
  • Bachelor´s degree in Computer Science, MIS, Engineering or equivalent technical field or work experience
• Technical Skills:
  
  • Knowledge and understanding of video, data and voice communications networks, IP networking
  • Advanced IP networking knowledge, TCP/IP protocols, Routing,
  • Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc.
  • Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.)
  • Advanced knowledge of UNIX and UNIX tools
  • Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems
  • Expert Knowledge of Microsoft Outlook, Excel and Word
  • Expert Knowledge of Microsoft Visio or equivalent design software
  • Cisco CCNA or equivalent certification
• Skills and Abilities:
  
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to isolate and troubleshoot failed equipment, facility issues and other network components
  • Ability to make decisions and solve problems while working under pressure
  • Ability to work with others to resolve problems, handle requests or situations
• Work Environment:
  • Work in a 24x7, fast paced environment
  • Scheduled on-call duty
  • Exposure to continuous moderate noise
  • Work in temperature controlled environment
  • Travel required
• Shift Requirements:
  • Wed – Sat, 11 a m – 10 p m

Preferred Qualifications

• Ability to write scripts
• Knowledge of company products, services, and NOC procedures
• Knowledge of network and element management systems

Preferred Education

• Bachelor´s degree in related field or equivalent work experience
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you—at work and in life

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EVD325 2025-55184 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-06-27 04:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $78,900.00 and $139,500.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, Shift work, Night shift,

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